Hbaji20's Privacy Policy

Welcome to hbaji20.com. This Privacy Policy ("Policy") explains how hbaji20 ("we", "us", "the Platform") collects your personal information, how we use it, and how we keep it secure. By using our Platform, you agree to this Privacy Policy.

📄 1. Introduction

Hbaji20 is a responsible online betting platform serving users in Bangladesh. We believe privacy is a fundamental right and are fully committed to protecting it.

This Privacy Policy applies to our website (hbaji20.com), mobile app, and all associated services. We collect your data solely to provide you with a better experience — never to sell it.

📥 2. What Information We Collect

Hbaji20 collects two types of information about you — information you provide directly, and information collected automatically through your use of the platform.

2.1 Directly Provided Information

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Residential address and postal code.
• Payment details (bKash/Nagad/Rocket number).
• National ID or passport details for identity verification.
• Any information provided when contacting customer support.

2.2 Automatically Collected Information

• IP address and device type.
• Browser type, version, and operating system.
• Date, time, and duration of each platform session.
• Which pages you visited and how long you spent on them.
• Betting history, game patterns, and transaction history.
• Cookie and local storage data.

2.3 Information Received from Third Parties

In some cases, we may receive limited information from payment processors or identity verification services — solely to protect your account and prevent fraud.

🎯 3. How We Use Your Information

Hbaji20 uses your information only for lawful and transparent purposes. The key reasons we use your data are detailed below:

3.1 Account Management

Your information is used to complete registration, verify your account, and secure your login. It is also required for password resets and account recovery.

3.2 Financial Transactions

Your payment information is used to process deposits and withdrawals, verify transactions, and maintain payment records.

3.3 Customer Service

Your information is used to resolve complaints and inquiries, manage support tickets, and ensure your satisfaction.

3.4 Security & Fraud Prevention

Your activity data is analyzed to detect suspicious behavior, prevent money laundering, and maintain platform security.

3.5 Service Improvement & Personalization

By analyzing your betting preferences and behavior, we recommend games, offers, and content that are more relevant to you — making your experience more enjoyable.

3.6 Legal Obligations

Your information may be used to comply with applicable laws and regulations and to submit required reports to regulatory authorities.

🗄️ 4. Data Retention & Periods

Hbaji20 retains your information only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected.

• Account Information: For the duration of account activity and up to 5 years after account closure.
• Financial transactions: At least 7 years as required by legal obligations.
• KYC Documents: 5 years after account closure.
• Customer Service Records: 3 years after last contact.
• Cookie Data: Up to 1 year, or until the browser is closed.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be used to identify you.

🔗 5. Data Sharing & Disclosure

Hbaji20 does not sell your information. However, limited data may be shared in specific circumstances:

5.1 Service Provider Partners

We work with trusted third-party partners for payment processing, identity verification, technology infrastructure, and customer support. These partners only receive the data necessary for their specific services and are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

We are required to disclose information in response to court orders, government directives, or lawful requests from law enforcement agencies. In such cases, we only share the minimum data necessary.

5.3 Business Transfers

In the event of a future merger or acquisition, user data may be transferred. You will be notified in advance, and the same privacy protections will remain in place.

🍪 6. Cookie Policy

Hbaji20 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: Helps analyze which sections of the site are used most.
• Functionality Cookies: Used to remember your preferences (language, theme).
• Security Cookies: Helps detect suspicious activity.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies will prevent certain key features from working and you will not be able to stay logged in.

✅ 7. Your Rights

You have full control over your personal data at hbaji20. You can exercise any of the following rights at any time:

• Right to Know: Request a copy of the information we hold about you.
• Right to Rectification: Request corrections to any inaccurate or outdated information.
• Right to deletion: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request that the use of your data be restricted.
• Right to Portability: Request a copy of your data in a commonly used, portable format.
• Right to object: Object to the use of your information for specific purposes.

👶 8. Children's Privacy

Hbaji20 is strictly for individuals aged 18 and above. We do not knowingly collect data from anyone under 18.

We verify age at registration and any account found to belong to a minor is closed immediately. If we learn that a minor's data has been collected, it will be deleted without delay.

🔐 9. Data Security Measures

Hbaji20 uses industry-standard security technology to protect your information. Our security framework is outlined below:

9.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data transmissions.
• Stored passwords are encrypted using bcrypt hashing.
• Database encryption and regular backups.
• Firewall and Intrusion Detection System (IDS).
• Two-factor authentication (2FA) support.

9.2 Administrative Safeguards

• Only authorized personnel can access your information.
• All staff are required to sign confidentiality agreements.
• Regular security training and audits are conducted.

9.3 Response to Data Breaches

In the event of an unexpected data breach, we will notify affected users within 72 hours and take immediate action.

🔄 10. Changes to the Privacy Policy

Hbaji20 reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• We will send advance notice to your registered email address.
• Notifications will be displayed on the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after a new policy takes effect will be considered your acceptance of the updated terms. We therefore recommend visiting this page regularly.

📧 11. Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

Our privacy team takes every request seriously and works to resolve it as quickly as possible.